Privacy Policy

This Privacy Policy describes how Rustic Wind ("we", "us", or "our") collects, uses, and protects information obtained from visitors to our website rustic-wind.com ("the Site"). By using our Site, you consent to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide when using our services:

• Contact information such as your name and email address when you submit enquiry forms
• Project details and preferences you share during consultations
• Communication records when you correspond with our team

We also automatically collect certain technical information:

• Browser type and version
• Operating system
• Pages visited and time spent on our Site
• Referring website addresses

How We Use Your Information

The information we collect serves the following purposes:

• Responding to your enquiries and project requests
• Matching your requirements with appropriate artisans in our network
• Improving our website functionality and user experience
• Sending relevant communications about your projects
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Partner artisans and workshops when necessary to fulfil your project requirements
• Service providers who assist our operations (hosting, analytics)
• Legal authorities when required by law

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project-related correspondence may be retained for our records for up to seven years.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Withdraw consent for communications at any time

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Email: [email protected]
Address: 45 Artisan Lane, Woodstock, Cape Town, 7925, South Africa